GRI Content Index

 

 



GENERAL STANDARD DISCLOSURES

GENERAL STANDARD DISCLOSURESPAGEEXTERNAL ASSURANCEDESCRIPTION OF GENERAL STANDARD DISCLOSURES
STRATEGY AND ANALYSIS
   
G4 - 1 Sustainability Report 2015, p. 6-7 - Statement from the most senior decision-maker of the organization about the relevance of sustainability to the organization and the organization’s strategy for addressing sustainability
ORGANIZATIONAL PROFILE
   
G4 - 3 Assicurazioni Generali S.p.A. - Name of the organization
G4 - 4 Sustainability Report 2015, p. 27-31
www.generali.com/what-we-do
- Primary brands, products, and services
G4 - 5 Assicurazioni Generali S.p.A.
P.zza Duca degli Abruzzi 2 - 34132 Trieste - Italy
- Location of the organization’s headquarters
G4 - 6 Sustainability Report 2015, p. 119
Annual Integrated Report and Consolidated Financial Statement 2015, p. 321-322
- Number of countries where the organization operates, and names of countries where either the organization has significant operations or that are specifically relevant to the sustainability topics covered in the report
G4 - 7 www.generali.com/investors/share-information-analysts/ownership-structure - Nature of ownership and legal form
G4 - 8 Annual Integrated Report and Consolidated Financial Statement 2015, p. 60-67 - Markets served (including geographic breakdown, sectors served, and types of customers and beneficiaries)
G4 - 9 Sustainability Report 2015, p. 8-9
Annual Integrated Report and Consolidated Financial Statement 2015, p. 86
- Scale of the organization
G4 - 10 Sustainability Report 2015, p. 60; 66
The employees included in the Sustainability Report scope amounted to 47,261 and were broken down as follows:
TABLE
- Total workforce by employment type, employment contract, and region, broken down by gender
G4 - 11 Sustainability Report 2015, p. 68 - Percentage of total employees covered by collective bargaining agreements
G4 - 12 Sustainability Report 2015, p. 38-39 - Description of the supply chain of the organization
G4 - 13 Annual Integrated Report and Consolidated Financial Statement 2015, p. 16; 290-291 - Any significant changes during the reporting period regarding the organization’s size, structure, ownership, or its supply chain
G4 - 14 Sustainability Report 2015, p. 7 - Precautionary approach or principle
G4 - 15 www.generali.com/our-responsibilities/performance/external-commitments - Externally developed economic, environmental and social charters, principles, or other initiatives to which the organization subscribes or which it endorses.
G4 - 16 Sustainability Report 2015, p. 81-82
The Generali Group is member of the following trade associations in the countries included in the Sustainality Report scope: Versicherungsverband Österreich (VVO) in Austria, AFA (Association Française de l’Assurance) in France, Gesamtverband der Deutschen Versicherungswirtschaft e.V. (GDV) in Germany, Associazione Nazionale tra le Imprese Assicuratrici (ANIA) in Italy, Unión Española de Entidades Aseguradoras y Reaseguradoras es la Asociación Empresarial del Seguro (UNESPA) in Spain and Schweizerischer Versicherungsverband (SVV) in Switzerland.
The Generali Group provides routine membership dues and views memberships in associations as strategic.
- Memberships of associations (such as industry associations) and national or international advocacy organizations
IDENTIFIED MATERIAL ASPECTS AND BOUNDARIES
   
G4 - 17 Sustainability Report 2015, p. 119
Annual Integrated Report and Consolidated Financial Statement 2015, p. 292
- List of all entities included in the organization’s consolidated financial statements or equivalent documents and those not covered by the report
G4 - 18 Sustainability Report 2015, p. 118-119 - Process for defining the report content and the aspect boundaries
G4 - 19 Sustainability Report 2015, p. 120-121 - Material aspects identified in the process for defining report content
G4 - 20 Sustainability Report 2015, p. 124-127 - Aspect boundary within the organization for each material aspect
G4 - 21 Sustainability Report 2015, p. 124-127 - Aspect boundary outside the organization for each material aspect
G4 - 22 Sustainability Report 2015, p. 119 - Explanation of the effect of any restatements of information provided in previous reports, and the reasons for such restatements
G4 - 23 Sustainability Report 2015, p. 119 - Significant changes from previous reporting periods in the scope and aspect boundaries
STAKEHOLDER ENGAGEMENT
   
G4 - 24 Sustainability Report 2015, p. 16 - List of stakeholder groups engaged by the organization
G4 - 25 Sustainability Report 2015, p. 16 - Basis for identification and selection of stakeholders with whom to engage
G4 - 26 Sustainability Report 2015, p. 17 - Approach to stakeholder engagement, including frequency of engagement by type and by stakeholder group
G4 - 27 Sustainability Report 2015, p. 17 - Key topics and concerns that have been raised through stakeholder engagement, and how the organization has responded to those key topics and concerns, including through its reporting
REPORT PROFILE
   
G4 - 28 Sustainability Report 2015, p. 118 - Reporting period (such as fiscal or calendar year) for information provided
G4 - 29 www.generali.com/our-responsibilities/how-we-report/how-we-report-vista - Date of most recent previous report (if any)
G4 - 30 Sustainability Report 2015, p. 118 - Reporting cycle (such as annual, biennial)
G4 - 31 www.generali.com/our-responsibilities/stakeholder-engagement/contacts - Contact point for questions regarding the report or its contents
G4 - 32 Sustainability Report 2015, p. 128
http://sustainabilityreport2015.generali.com
- GRI Content Index and 'in accordance' option chosen
G4 - 33 Sustainability Report 2015, p. 119 - External assurance for the report
GOVERNANCE   
G4 - 34 Sustainability Report 2015, p. 18-19 - Governance structure of the organization, including committees under the highest governance body and any committees responsible for decision-making on economic, environmental and social impacts
ETHICS AND INTEGRITY
   
G4 - 56 Sustainability Report 2015, p. 75 - Organization’s values, principles, standards and norms of behavior such as codes of conduct and codes of ethics

SPECIFIC STANDARD DISCLOSURES

CATEGORY: ECONOMIC

DMA AND INDICATORIPAGEOMISSIONSEXTERNAL ASSURANCEDESCRIPTION OF DMA AND INDICATORS
ASPECT: ECONOMIC PERFORMANCE    
G4-DMA Sustainability Report 2015, p. 96
The Generali Group takes special care of the climate change, considered as a source of risks, on the one hand, and opportunities in conducting and developing its business, on the other.
As to correctly identify and evaluate these risks, the Group is constantly committed to the short-, medium- and long-term monitoring of the main perils and countries to which it is exposed. It uses catastrophic models to forecast damage and it simulates scenarios that make it possible to quantify the economic and insurance effects of individual events.
Reinsurance plays a key role in this area: the Group manages it centrally, exploiting the economies of scale permitted by its size and leveraging on the diversification of the business.
While aspects linked to the climate change are deemed as risks, an increasingly demand for insurance solutions is registered. Therefore, the Group promotes its existing products and develops new ones as to anticipate the needs of its clients.
  - Generic Disclosures on Management Approach
G4-EC2 Annual Integrated Report and Consolidated Financial Statement 2015, p. 106   - Financial implications and other risks and opportunities for the organization's activities due to climate change
ASPECT: MARKET PRESENCE    
G4-DMA The Generali Group has always linked its growth to the development of the local communities where it operates and adopted employee policies that do not discriminate anybody and aim at enhancing local abilities, giving importance to the contribution of local people in terms of market knowledge. The recent turnaround has led to a higher internationalization of the employees, in the management positions as well.   - Generic Disclosures on Management Approach
G4-EC6 In the countries included in the Sustainability Report scope 93% of managers were hired from the local community, i.e. born in the same country in which the Group operates.   - Proportion of senior management hired from the local community at significant locations of operation

CATEGORY: ENVIRONMENTAL

DMA AND INDICATORI PAGEPAGE OMISSIONSEXTERNAL ASSURANCEDESCRIPTION OF DMA AND INDICATORS
ASPECT: MATERIALS    
G4-DMA Sustainability Report 2015, p. 96; 99; 108
www.generali.com/our-responsibilities/protecting-the-environment
  - Generic Disclosures on Management Approach
G4-EN1 Sustainability Report 2015, p. 108
Materials mean paper and toner cartridges that the Generali Group purchases from external suppliers. Information on non-renewable and direct materials used is therefore not applicable to the financial sector.
  - Materials used by weight or volume
ASPECT: ENERGY    
G4-DMA Sustainability Report 2015, p. 96; 99; 102
www.generali.com/our-responsibilities/protecting-the-environment
  - Generic Disclosures on Management Approach
G4-EN3 Sustainability Report 2015, p. 102-104
TABLE
  - Energy consumption within the organization
G4-EN6 Sustainability Report 2015, p. 102   - Reduction of energy consumption
ASPECT: EMISSIONS    
G4-DMA Sustainability Report  2015, p. 96; 99-100
www.generali.com/our-responsibilities/protecting-the-environment
  - Generic Disclosures on Management Approach
G4-EN15 Sustainability Report 2015, p. 101   - Direct greenhouse gas (GHG) emissions (Scope 1)
G4-EN16 Sustainability Report 2015, p. 101   - Energy indirect greenhouse gas (GHG) emissions (Scope 2)
G4-EN17 Sustainability Report 2015, p. 101   - Other indirect greenhouse gas (GHG) emissions (Scope 3)
G4-EN19 Sustainability Report 2015, p. 100   - Reduction of greenhouse gas (GHG) emissions

CATEGORY: SOCIAL

DMA AND INDICATORI PAGEPAGEOMISSIONS EXTERNAL ASSURANCEDESCRIPTION OF DMA AND INDICATORS
SUB-CATEGORY: LABOR PRACTICES AND DECENT WORK    
ASPECT: EMPLOYMENT    
G4-DMA The Generali Group employee policies are characterized by enhancement of employees, professional development, protection of rights and respect for corporate values.
The principles and fundamental rights of employees are outlined in the Code of Conduct of the Generali Group and reiterated in the European Social Charter. These are documents that are based on the Universal Declaration of Human Rights and the International Labour Organization's Declaration. All staff are given a formal written employment contract. Exploitation, forced or compulsory labour and child labour are not tolerated in any form. The Group also recognises the right of its employees to join a trade union, to appoint workers' representatives and to exercise the relative functions (e.g. the right of collective bargaining), in accordance with local regulations and practices.
Group employees are also provided with several benefits in addition to their remuneration.
  - Generic Disclosures on Management Approach
G4-LA1 In the countries included in the Sustainability Report scope 4,829 new people, of whom 2,561 women, were hired, showing a 10.2% total recruitment rate (11.8% female recruitment rate).
5,316 people, of whom 2,715 women, were terminated, showing a 11.2% total turnover rate (12.6% female turnover rate).
TABLE
  - Total number and rates of new employee hires and employee turnover by age group, gender and region
G4-LA2 In the countries included in the Sustainability Report scope the remuneration package for our permanent people, both full-time and part-time employees, is linked to National Collective Bargaining Agreements and Supplementary Company Agreements or to local laws. It also includes a series of welfare benefits such as supplementary insurance policies for accidents at work, death/permanent total disability coverage and supplementary pension scheme to which the company, if envisaged, and the employee pay a contribution. Other health and accident coverages are available on a voluntary basis.   - Benefits provided to full-time employees that are not provided to temporary or part-time employees, by significant locations of operation
ASPECT: LABOR/MANAGEMENT RELATIONS    
G4-DMA Sustainability Report 2015, p. 68   - Generic Disclosures on Management Approach
G4-LA4 Sustainability Report 2015, p. 68   - Minimum notice periods regarding operational changes, including whether these are specified in collective agreements
ASPECT: TRAINING AND EDUCATION    
G4-DMA Sustainability Report 2015, p. 63-64   - Generic Disclosures on Management Approach
G4-LA9 36.2 AVERAGE HOURS OF TRAINING PER CAPITA

38.8 average hours of training per capita (MEN)
33.4 average hours of training per capita (WOMEN)

35.8 average hours of training per capita managers
32 average hours of training per capita middle managers
28.3 average hours of training per capita employees
53.5 average hours of training per capita sales force on payroll

The Generali Group also trains the sale force not on payroll with 34.6 hours per capita.
  - Average hours of training per year per employee by gender, and by employee category
G4-LA10 Sustainability Report 2015, p. 63-64
In 2015, no information on transition assistance programmes to support employees who are retiring or who have been terminated was available from the countries included in the Sustainability Report scope. France is an exception: employees who will be retired in 2 years are trained in life change, time organization, taxation, proprietary and heritage aspects, and planned building project.
  - Programs for skills management and lifelong learning that support the continued employability of employees and assist them in managing career endings
G4-LA11 Sustainability Report 2015, p. 62
In the countries included in the Sustainability Report scope, 89.6% of managers, 78% of middle managers, 68.6% of employees and 56.2% of the sales force on payroll were subject to performance and career development assessments.
  - Percentage of employees receiving regular performance and career development reviews, by gender and by employee category
ASPECT: DIVERSITY AND EQUAL OPPORTUNITY    
G4-DMA Sustainability Report 2015, p. 71-73   - Generic Disclosures on Management Approach
G4-LA12 Sustainability Report 2015, p. 18; 73
TABLE
  - Composition of governance bodies and breakdown of employees per employee category according to gender, age group, minority group membership, and other indicators of diversity
ASPECT: EQUAL REMUNERATION FOR WOMEN AND MEN    
G4-DMA Sustainability Report 2015, p. 68
The Generali Group makes no discrimination in terms of remuneration that is commensurate with competence, responsibility and merit.
  - Generic Disclosures on Management Approach
G4-LA13 TABLE   - Ratio of basic salary and remuneration of women to men by employee category, by significant locations of operation
SUB-CATEGORY: SOCIETY        
FS14 Sustainability Report 2015, p. 28
The websites of the Generali Group companies are in accordance with the Group web guidelines which comply with the international standards defined by Web Accessibility Initiatives (WAI). The guidelines also provide some suggestions about usability and accessibility for the disabled, such as increasing font size, increasing contrast of font and page background, suitable colour choices for font and background, keyboard navigation, automatic underlining of all links, limited use of flash animation, html version of the press releases, communications and sections, thereby guaranteeing access to the greatest possible number of users and avoiding all forms of discrimination.
  - Initiatives to improve access to financial services for disadvantaged people
ASPECT: ANTI-CORRUPTION    
G4-DMA Sustainability Report 2015, p. 38; 75-77
In its sphere of influence, the Generali Group is committed to working against corruption in all its forms. The Group joins the local network of UN Global Compact and that of Trasparency International consistently with such commitment, that is stated in the Code of Conduct. It requires to all its stakeholders to conduct ethically as to counter corruption, provides suitable tools for the prevention of conduct in contrast with principles of correctness, lawfulness and transparency, and implements all measures against corruption.
  - Generic Disclosures on Management Approach
G4-SO4 Sustainability Report 2015, p. 75-77   - Communication and training on anti-corruption policies and procedures
G4-SO5 Sustainability Report 2015, p. 75
There was no evidence of legal cases regarding corrupt practices brought against the Group companies or their employees.
  - Confirmed incidents of corruption and actions taken
SUB-CATEGORY: PRODUCT RESPONSIBILITY    
ASPECT: PRODUCT AND SERVICE LABELING    
G4-DMA Sustainability Report 2015, p. 24   - Generic Disclosures on Management Approach
G4-PR5 Sustainability Report 2015, p. 25   - Results of surveys measuring customer satisfaction
ASPECT: CUSTOMER PRIVACY    
G4-DMA Sustainability Report 2015, p. 31; 82   - Generic Disclosures on Management Approach
G4-PR8 In 2015, the companies included in the Sustainability Report scope received from clients and recognized as legitimate 204 complaints regarding breaches of customer privacy. In France, Germany, the Czech Republic and Spain also the Privacy Authorities guaranteeing the protection of personal data and similar regulatory bodies received 23 complaints. Reasons lain in 33 leaks, 17 thefts and 177 other reasons, mainly improper data transmission and incorrect use of data.   - Total number of substantiated complaints regarding breaches of customer privacy and losses of customer data
ASPECT: PRODUCT PORTFOLIO    
G4-DMA Sustainability Report 2015, p. 27-31   - Disclosures on Management Approach
FS7 Sustainability Report 2015, p. 27
In the countries included in the Sustainability Report scope, the premiums from insurance products with particular social value represented almost 2.5% of total gross direct premiums in 2015.
  - Monetary value of products and services designed to deliver a specific social benefit for each business line broken down by purpose
FS8 Sustainability Report 2015, p. 29
In the countries included in the Sustainability Report scope, the premiums from insurance products with particular environmental value represented 0.7% of total gross direct premiums in 2015.
  - Monetary value of products and services designed to deliver a specific environmental benefit for each business line broken down by purpose
ASPECT: ACTIVE OWNERSHIP    
G4-DMA Sustainability Report 2015, p. 44   - Disclosures on Management Approach
FS11 Sustainability Report 2015, p. 42
No screen is required by law.
Assets that were subject to negative screening were 60% of total Assets Under Management.
    Percentage of assets subject to positive and negative environmental or social screening